Our
customers and their complete satisfaction are very important to us.We strive to provide the best quality
products backed by excellent customer service.
In
the event you encounter a problem with any of our products or services, we ask
that you allow us to assist you.There
may be a simple fix for your problem; if it is a defective part we will replace
it within the warranty terms noted below.We will only be able to assist if you allow us to do so, by e-mailing us
with your details at info@mystmasters.comOne of our Customer Service Representatives
will respond within 24 hours to assist you with your problem.
There are no
refunds on any products for any reason, only replacements will be offered.Warranty items that are found to be defective
within the warranty period will be replaced.The defective item must be returned for inspection before a
replacement item can be sent to you.
Not all items carry
a warranty, these items are as noted below: E-Liquid
and related e-liquid accessories
Cartridges (prefilled or blanks)
Cartomizers (prefilled or blanks)
Items covered by our 30 day replacement warranty: Standard e-Cigarette batteries, atomizers, standard battery chargers,
cigarette lighter cords, universal USB chargers, cigarette lighter to USB power
adapters, Personal Charge Cases and USB pass-throughs.
Our warranty does
not cover damages caused by mis-use or abuse, such as dropping, getting wet
(not good on electronic devices), or for using the item in a manner for which
the item was not intended.
The Customer Service Representative assisting you will provide you with an RMA
(Return Merchandise Authorization) number that must be marked on the outside of the
package being returned.Shipping of the
returned item is at the customer’s expense, the replacement item will be sent
by USPS First Class mail with delivery confirmation. If you need the item any
faster, you may opt to pay for the additional postage required.
